Terms of Service

Version 1.1. Effective from 5 November 2026.

Summary

This summary is for convenience. The full terms below are what bind you and us.

1. Lokashaka characters are AI, not people. Their answers can be wrong, strange or inappropriate. Do not use them in place of a doctor, psychologist, lawyer or financial adviser. In an emergency in Indonesia, call 119.
2. You must be at least 13. Users aged 13 to 17 need permission from a parent or guardian. Purchases may only be made by someone aged 18 or older, or by a parent or guardian for their child.
3. Licenses are lifetime, per character, for personal use. They include every update for that character, work on up to 3 devices per account, and may not be sold or shared.
4. Your chats stay on your laptop. We do not receive, read or store them. Our server only stores your email, your password (hashed), licenses, orders and device list.
5. Refunds within 14 days for technical problems we cannot fix, double charges, or an unused wrong purchase. Every character has a free 3-day trial, so you can try it before buying.
6. You may not break the license system, redistribute the AI models or character images, or use characters for anything illegal.
7. Indonesian law applies. Questions and complaints: halo@lokashaka.id.

1. Who we are

1.1. Lokashaka is an AI companion character service made up of the website lokashaka.id, the Lokashaka desktop app for Windows and Linux, the Lokashaka browser extension and the Lokashaka VS Code extension (together, the "Service").

1.2. The Service is operated by Lokashaka Studio, based in Indonesia, email halo@lokashaka.id ("Lokashaka", "we", "us").

1.3. "You" or "User" means anyone who creates an account, uses or buys anything from the Service.

2. Agreeing to these terms

2.1. By ticking the agreement box when you sign up or buy, you confirm that you have read, understood and agree to these Terms of Service and the Privacy Policy.

2.2. We record the date, time and version of the terms you agreed to as proof of consent.

2.3. These terms are originally written in Indonesian. This English version is a translation, and an Indonesian version is available on request at halo@lokashaka.id. If the two versions differ, the Indonesian version prevails.

2.4. If you do not agree, do not sign up for, buy or use the Service.

3. Age and parental consent

3.1. The Service is only for people aged 13 or older. We will close any account we find was created by a child under 13 and delete its data.

3.2. If you are 13 to 17, you may only create an account and use the Service with the permission and supervision of a parent or guardian. Parents and guardians are responsible for their child's use of the account.

3.3. Purchases may only be made by people aged 18 or older, or by a parent or guardian who buys or approves the purchase for their child. You confirm this with a checkbox at checkout or when redeeming a code.

3.4. Lokashaka characters play the role of a romantic virtual partner within reasonable limits. Characters are designed to refuse sexual or inappropriate requests, but because they use AI, results are not always perfect. Parents and guardians are encouraged to supervise children under 18.

4. Your account

4.1. Accounts are created with an email address and password. There is no other way to sign in.

4.2. One account is for one person. You must give a correct email address that you can access, and verify it.

4.3. You are responsible for keeping your password secret and for all activity on your account. If you think someone else is using your account, change your password right away and contact us.

4.4. An account can be used on at most 3 devices at once. You can remove old devices yourself on the My account page, under Devices.

5. AI characters and their limits

5.1. Lokashaka characters are artificial intelligence (AI) programs, not people. Characters have no real feelings, awareness or intentions, even though they may talk as if they do.

5.2. Character replies are produced by a small AI model running on your device. Replies can be wrong, incomplete, strange, repetitive or not what you expect.

5.3. Characters are not a substitute for professional advice, including medical, psychological, legal, financial or safety advice. Do not make important decisions based only on a character's reply.

5.4. If you or someone else is in danger, or you have thoughts of hurting yourself, contact 119 (press 8 for mental health services in Indonesia), your local emergency services, or someone you trust right away. Characters cannot contact anyone for you.

5.5. Your relationship with a character is fiction and entertainment. Keep a healthy balance with real-world relationships and activities.

6. Character licenses

6.1. When you buy a character or redeem a valid code, we grant you a license to use that character. The license is personal, non-exclusive, non-transferable and non-sublicensable.

6.2. The license lasts for the lifetime of the Service, with no renewal fee, and includes every update for that character, including AI brains, poses and new languages we release for it.

6.3. One license covers the character and its AI brain. You may choose to download the character without the AI brain.

6.4. The license belongs to your account, not to a device, and can be used on up to 3 devices registered to your account.

6.5. A license is not a transfer of ownership. All rights in the characters, images, AI models and software remain with Lokashaka or its licensors.

6.6. Trial mode: each character you have not bought can be tried for free with all features, including AI chat, for 3 days per computer. The trial starts the first time you turn the character on, and we record its start date together with a hashed identifier of your computer's hardware (see the Privacy Policy), so reinstalling the app or switching accounts does not restart it. Starting a trial needs an internet connection once. In trial mode, memories and chat history are not kept after the app closes. When the 3 days end, the character stays on your desktop in a limited mode, without AI chat and with fewer movements, until you buy it.

6.7. If the Service is ever shut down completely, we will give at least 90 days' notice and provide a final app version that keeps working with the characters you bought, without an online license check.

7. Purchases and payment

7.1. Each character's price is shown on its page in rupiah (with US dollars for information). The price that applies is the price when you press the Pay button.

7.2. Payments are processed by a third-party payment provider. We do not store your card number or payment account details.

7.3. The license is added to your account automatically once the payment provider confirms payment.

7.4. While the Service is in testing, the payment page may be a clearly labeled simulation. Simulated payments do not take real money.

7.5. Redeem codes: each code can be redeemed once, for one character. Codes bought from someone else are that seller's responsibility, unless the code is damaged or unreadable (see section 8). Attempts to guess codes will be blocked.

7.6. Applicable taxes are included in the price unless the checkout page says otherwise.

8. Refunds

8.1. You can request a refund within 14 days of purchase by emailing halo@lokashaka.id with your account email, order number and reason.

8.2. We give a full refund if: (1) the character cannot run on a device that meets the system requirements, and we cannot fix the problem within 7 working days of your report; (2) you were charged twice for the same character; or (3) you bought the wrong character and its license has never been used in the app or an extension.

8.3. Refunds are not given for a change of mind after the character has been used, or if your device is below the system requirements listed on the character's page. Trial mode exists so you can try first.

8.4. This section does not reduce your rights as a consumer under the Indonesian Consumer Protection Law.

8.5. Once a refund is approved, the license is removed from your account and the character returns to trial mode on all devices.

8.6. Money is returned through the original payment method within 14 working days after the refund is approved. We cover any transfer fees charged by the payment provider.

8.7. Unredeemed codes that are damaged or unreadable will be replaced after we verify them.

9. Prohibited use

You may not:

1. sell, rent, lend or share an account, a license or a redeemed code;
2. copy, extract or redistribute the AI models, images, animations, sounds or character packs, whether for free or for money;
3. reverse engineer, modify or get around the license system, the device limit or trial mode;
4. access our servers with automated tools in a way that overloads them, guess redeem codes, or try to sign in to other people's accounts;
5. use characters or the Service to create or spread content that is illegal, sexual content involving children, hate speech, fraud, bullying or violence;
6. use the AI model outside the Service in a way that breaks the Gemma Prohibited Use Policy (see section 11);
7. pretend to be Lokashaka, or use the Lokashaka name and logo without written permission.

10. Intellectual property

10.1. The Lokashaka name, logo, characters (including their names, designs, images, animations, personalities and dialogue), website, apps and extensions are protected by copyright and trademarks owned by Lokashaka or its licensors.

10.2. You may take screenshots or screen recordings while using a character for personal, non-commercial purposes, such as sharing on social media, as long as you credit Lokashaka and do not present them as official material from us.

10.3. You may not use Lokashaka characters for other products, advertising or services without our written permission.

11. Third-party components

11.1. The AI brains of Lokashaka characters are built on Google's Gemma model. Gemma is provided under and subject to the Gemma Terms of Use at ai.google.dev/gemma/terms. By using the AI brain, you also agree to follow the Gemma Prohibited Use Policy at ai.google.dev/gemma/prohibited_use_policy, which among other things prohibits illegal activity, harming others, sexual content involving children, fraud, and impersonating a human to deceive.

11.2. The AI engine inside the app uses llama.cpp, licensed under the MIT license. The full list of third-party components and their licenses is in the app's About menu.

11.3. The rights and restrictions of these third-party licensors continue to apply alongside these terms.

12. Apps, extensions and updates

12.1. The desktop app is available for Windows 10/11 (64-bit) and Linux (64-bit). System requirements for each character are listed on its page.

12.2. The app checks your license with our server when it opens and from time to time. It keeps working without internet for up to 30 days after the last check; after that it needs to connect briefly.

12.3. We may release updates to the app, extensions and characters. Updates for characters you own are free. Some security updates may be required for the Service to keep working.

12.4. We try to keep the Service available, but we do not guarantee that it will always be uninterrupted, error-free or work on every device.

12.5. The browser extension and VS Code extension are only for signing in and showing characters. Extensions do not use the AI brain and do not read the web pages or code you open, except to decide where to place the character on screen.

13. Privacy

13.1. How we collect and use data is set out in the Privacy Policy, which forms part of these Terms of Service.

13.2. Your conversations with characters are stored only on your device. You are responsible for keeping your own device secure, for example with a Windows or Linux password.

14. Suspension and closure

14.1. You can close your account at any time from the My account page. Closing your account deletes your licenses and cannot be undone.

14.2. We may suspend or close accounts that break these terms, especially sections 3 and 9. Except for serious violations or legal orders, we will notify you by email and give you a chance to explain at least 7 days before the account is closed.

14.3. Accounts closed for violations are not entitled to a refund, unless the law requires it.

15. Limitation of liability

15.1. The Service is provided as is. To the extent allowed by law, we are not liable for indirect losses, loss of data on your device, or decisions you make based on a character's replies.

15.2. If we are found liable for your loss, our liability is limited to the price you paid for the character concerned.

15.3. This section does not remove or reduce any liability that cannot be excluded under the Indonesian Consumer Protection Law.

16. Changes to these terms

16.1. We may change these terms. For important changes, we will notify you by email and on the website at least 14 days before they take effect.

16.2. Changes do not reduce the lifetime licenses you have already bought.

16.3. If you do not agree with a change, you can stop using the Service and close your account. Using the Service after a change takes effect means you accept it.

17. Governing law and disputes

17.1. These terms are governed by the laws of the Republic of Indonesia.

17.2. If you have a complaint or dispute, contact us first at halo@lokashaka.id. We will respond within 7 working days and try to resolve it by mutual agreement within 30 days.

17.3. If that does not work, you may seek resolution through the Consumer Dispute Settlement Body (BPSK) or the competent district court, in accordance with the law.

18. Contact

Lokashaka Studio, Indonesia, email halo@lokashaka.id, website lokashaka.id.